🚚 Pan India COD Available | 🔒 Genuine Silver | 💎 Your Trust, Our Priority
🚚 Pan India COD Available | 🔒 100% Genuine Silver | 💎 Your Trust, Our Priority
FAQs
Frequently Asked Question
We understand that buying jewellery requires trust and clarity. Our Jewellery FAQ section helps you find quick answers about orders, delivery, returns, refunds, and payments. At Shri Radha Krishna Jewellers, your satisfaction and peace of mind are always our priority.
How can you help?
We are here to assist you at every step of your jewellery purchase. Whether you need help with product details, order status, shipping information, returns, or payments, our customer support team is always ready to guide you. You can reach us via call, email, or chat between 10 AM – 7 PM for quick and reliable support.
What is a return policy?
We offer a 7-day return policy from the date of delivery to ensure a hassle-free shopping experience. Returns are accepted only if the product is unused and in its original packaging. Please note that personalized jewellery, coins, utensils, and God idols are not eligible for return, except in case of defective or incorrect products.
What payment methods do you accept?
At SRK Jewelry(Shri Radha Krishna Jewellers), we accept multiple secure payment options including Credit Cards, Debit Cards, UPI, Net Banking, Wallets, and Cash on Delivery (COD). All payments are processed through trusted and encrypted payment gateways to ensure complete safety and transparency.
What is a return policy?
Currently, we do not offer gift cards. However, you can explore our wide range of silver and gold jewellery, coins, and gift items that are perfect for every special occasion. For gifting assistance, feel free to contact our customer support team between 10 AM – 8 PM.
Submit a task
Share your jewellery requirement, customization request, or query with us. Our team reviews every request carefully to ensure you receive the best guidance and product recommendations.
Send message
Have a question or need assistance? Send us a message via WhatsApp, call, or email. Our support team is available 10 AM – 7 PM to help you with orders, payments, and product details.
Trusted experience
With years of experience in silver and gold jewellery, Shri Radha Krishna Jewellers is known for quality craftsmanship, BIS-hallmarked products, transparent pricing, and customer satisfaction.
Display FAQ accordions
At Shri Radha Krishna Jewellers, we are committed to delivering trusted, certified, and high-quality silver jewellery across India and worldwide.
All our silver jewellery is crafted with 925 sterling silver and is BIS hallmarked, ensuring purity, authenticity, and transparency.
We follow strict quality checks at every stage — from sourcing raw silver to final polishing — so customers receive jewellery that meets both Indian and international standards.
Our hallmarking, UID verification, and transparent billing help customers shop with complete confidence, whether buying online or in-store.
We offer multiple secure payment options including Credit/Debit Cards, UPI, Net Banking, Wallets, and Cash on Delivery (COD) for customers across India.
All online transactions are processed through encrypted and trusted payment gateways to ensure complete safety.
Orders are dispatched within 48 hours, and customers receive real-time tracking updates via SMS and email.
We deliver pan-India and also provide international shipping, working with reliable logistics partners to ensure safe and timely delivery of your jewellery.
Customer satisfaction is our top priority. We offer a 15-day return and exchange policy from the date of delivery on eligible jewellery items.
If you receive a damaged, incorrect, or defective product, our support team will assist you promptly.
Our experienced customer care team is available via Call, WhatsApp, Email, and Chat between 10 AM – 7 PM, ensuring a smooth and trusted shopping experience.
With thousands of happy customers, transparent policies, and certified products, Shri Radha Krishna Jewellers is a name you can rely on.
FAQ
SRK Jewelry offers a premium collection of 925 sterling silver jewellery including anklets (payal), rings, bracelets, nazar jewellery, and spiritual silver items. Our designs are lightweight, stylish, and perfect for daily wear, especially for women and working professionals.
Each piece is crafted with fine quality silver to ensure long-lasting shine and comfort. Whether you are looking for elegant daily wear jewellery or meaningful gifting options, SRK Jewelry brings you trusted designs for every occasion.
Shop online with confidence and explore our latest silver jewellery collection. Your Trust, Our Priority.
Where can I buy silver jewelry online?
👉 You can shop premium silver jewelry from SRK Jewelry, including anklets (payal), rings, bracelets, nazar jewelry, and spiritual items, available for online order across India.
What is the difference between 925 sterling silver and regular silver (700)?
👉 925 sterling silver contains 92.5% pure silver and offers better durability, shine, and long-lasting quality.
👉 Regular silver (around 70% purity) is more affordable and has a slightly different finish, often used in traditional and oxidized jewelry.
How are your silver jewelry categories organized
👉 We have separate categories for clarity:
✔ 925 Sterling Silver Jewelry (premium quality)
✔ Regular Silver Jewelry (~70% purity)
This helps customers choose based on quality and budget.
Is silver jewelry safe for sensitive skin?
👉 Yes, especially 925 sterling silver is skin-friendly and suitable for most people, including daily wear for women and working professionals.
Why does silver jewelry turn black?
👉 Silver may turn black due to a natural reaction with air, moisture, or chemicals (oxidation). This is normal and does not mean the jewelry is fake.
How can I clean silver jewelry at home?
👉 You can clean silver jewelry easily by:
✔ Using a soft cloth to polish
✔ Applying mild soap and water
✔ Using silver cleaning solutions if needed
Always dry properly and store in a clean, dry place.
Is silver jewelry suitable for daily wear?
👉 Yes, our silver jewelry is lightweight, comfortable, and perfect for daily wear, including office and casual use.
Is silver jewelry a good gifting option?
👉 Absolutely, silver jewelry is a perfect gift for birthdays, anniversaries, festivals, and special occasions.
Do you offer Cash on Delivery (COD)?
👉 Yes, we provide Cash on Delivery (COD) and secure shipping across India.
Why should I trust SRK Jewelry?
👉 SRK Jewelry offers quality products, genuine silver, and a reliable shopping experience.
Your Trust, Our Priority.