Shipping, Return & Refund Policy
Shri Radha Krishna Jewellers | SRK Jewelry
At Shri Radha Krishna Jewellers (SRK Jewelry), we are committed to providing authentic jewellery with transparent policies, secure packaging, and a customer-first experience. Please review the following policies regarding order processing, shipping, returns, exchanges, and refunds.
Order Processing Policy
Every order placed on SRK Jewelry goes through strict quality inspection and secure packaging before dispatch.
Order Processing Time
• All orders are processed within 1–2 business days after successful payment confirmation.
• During festive seasons or promotional periods, processing may extend up to 48 hours.
Quality Inspection
Before dispatch, every jewellery item undergoes:
Product quality inspection Secure protective packaging Invoice verification
This ensures customers receive products in perfect condition.
Shipping Policy
Dispatch Time
Orders are usually dispatched within 24–48 hours after processing.
Custom or made-to-order jewellery may require additional preparation time.
Estimated Delivery Time
Delivery timelines depend on your location and courier partner availability.
India Delivery Time:
Orders are typically delivered within 3–7 business days across India.
Remote areas may require additional delivery time.
Shipping Charges
India Shipping
Free shipping on all orders across India
International Shipping
• Shipping charges are calculated automatically during checkout.
• Free shipping is not applicable for international orders.
Order Tracking
Once your order is shipped, tracking details will be shared through:
WhatsApp Email SMS
Customers can track delivery status using the courier tracking link.
International Orders & Customs
For international shipments:
• Import duties
• Customs taxes
• Local charges
These are the responsibility of the customer and may vary by country.
Failed Delivery / Re-Shipping
If delivery fails due to:
• Incorrect address
• Customer unavailable
• Order refusal
Re-shipping charges will be borne by the customer.
Return & Replacement Policy
Return Eligibility Window
Customers may request returns within 7 days of delivery.
Return Conditions
To qualify for return:
Product must be unused and unworn Original tags and packaging must remain intact Invoice must be included
Non-Returnable Products
For safety and product integrity, the following items cannot be returned:
Customized jewellery Silver coins or bars Spiritual items / God idols Utensils Clearance or sale items
Unless received damaged or defective.
Damaged / Incorrect Product
If you receive a damaged or incorrect item:
• Report within 24 hours of delivery
Required proof:
Complete unboxing video (360°)
Claims without valid proof may not be accepted.
International Orders
International purchases are non-returnable and non-refundable.
Refund Policy
After successful inspection of returned items:
Refund will be initiated within 48 hours Amount will reflect within 5–7 business days depending on the bank
Note:
Shipping charges are non-refundable
Exchange & Replacement Policy
Products eligible for return may be exchanged under the following conditions:
Exchange allowed for the same product category Replacement will be dispatched after inspection of returned item
Return Procedure
To initiate a return:
Contact SRK Jewelry Support
Share order details and reason for return
Wait for return approval
Self-ship the product securely
Share packing video (recommended)
Returns sent without approval may not be accepted.
Special Product Policy – Silver Rakhi
Due to seasonal and hygiene reasons:
Silver Rakhi products are non-returnable and non-refundable
Replacement allowed only if:
Reported within 24 hours Valid unboxing video provided
Gift Purchase Policy
Jewellery purchased as gifts:
Eligible for exchange (conditions apply)
Refunds may be restricted unless the item is defective or damaged.
Personalised jewellery gifts:
Non-returnable
Important Customer Guidelines
Empty Parcel / Missing Item
Report within 48 hours of delivery with:
Full unpacking video
Without valid proof, claims may not be processed.
Force Majeure
SRK Jewelry shall not be responsible for delivery delays caused by circumstances beyond our control, including:
• Natural disasters
• Logistics disruptions
• Government regulations
• Courier delays
Contact Information
Shri Radha Krishna Jewellers | SRK Jewelry
Website
https://srkjewelry.in
WhatsApp
+91 8272867825
EmailWe sincerely appreciate your trust in SRK Jewelry, where authenticity, craftsmanship, and customer satisfaction remain our top priorities.