Pure Silver Jewellery | Your Trust, Our Priority
Pure Silver Jewellery | Your Trust, Our Priority
FAQs
Frequently Asked Question
We understand that buying jewellery requires trust and clarity. Our FAQ section helps you find quick answers about orders, delivery, returns, refunds, and payments. At Shri Radha Krishna Jewellers, your satisfaction and peace of mind are always our priority.
How can you help?
We are here to assist you at every step of your jewellery purchase. Whether you need help with product details, order status, shipping information, returns, or payments, our customer support team is always ready to guide you. You can reach us via call, email, or chat between 10 AM – 7 PM for quick and reliable support.
What is a return policy?
We offer a 15-day return policy from the date of delivery to ensure a hassle-free shopping experience. Returns are accepted only if the product is unused and in its original packaging. Please note that personalized jewellery, coins, utensils, and God idols are not eligible for return, except in case of defective or incorrect products.
What payment methods do you accept?
At Shri Radha Krishna Jewellers, we accept multiple secure payment options including Credit Cards, Debit Cards, UPI, Net Banking, Wallets, and Cash on Delivery (COD). All payments are processed through trusted and encrypted payment gateways to ensure complete safety and transparency.
What is a return policy?
Currently, we do not offer gift cards. However, you can explore our wide range of silver and gold jewellery, coins, and gift items that are perfect for every special occasion. For gifting assistance, feel free to contact our customer support team between 10 AM – 7 PM.
Submit a task
Share your jewellery requirement, customization request, or query with us. Our team reviews every request carefully to ensure you receive the best guidance and product recommendations.
Send message
Have a question or need assistance? Send us a message via WhatsApp, call, or email. Our support team is available 10 AM – 7 PM to help you with orders, payments, and product details.
Trusted experience
With years of experience in silver and gold jewellery, Shri Radha Krishna Jewellers is known for quality craftsmanship, BIS-hallmarked products, transparent pricing, and customer satisfaction.
Pick one of 3 FAQ styles
Display FAQ accordions
At Shri Radha Krishna Jewellers, we are committed to delivering trusted, certified, and high-quality silver jewellery across India and worldwide.
All our silver jewellery is crafted with 925 sterling silver and is BIS hallmarked, ensuring purity, authenticity, and transparency.
We follow strict quality checks at every stage — from sourcing raw silver to final polishing — so customers receive jewellery that meets both Indian and international standards.
Our hallmarking, UID verification, and transparent billing help customers shop with complete confidence, whether buying online or in-store.
We offer multiple secure payment options including Credit/Debit Cards, UPI, Net Banking, Wallets, and Cash on Delivery (COD) for customers across India.
All online transactions are processed through encrypted and trusted payment gateways to ensure complete safety.
Orders are dispatched within 48 hours, and customers receive real-time tracking updates via SMS and email.
We deliver pan-India and also provide international shipping, working with reliable logistics partners to ensure safe and timely delivery of your jewellery.
Customer satisfaction is our top priority. We offer a 15-day return and exchange policy from the date of delivery on eligible jewellery items.
If you receive a damaged, incorrect, or defective product, our support team will assist you promptly.
Our experienced customer care team is available via Call, WhatsApp, Email, and Chat between 10 AM – 7 PM, ensuring a smooth and trusted shopping experience.
With thousands of happy customers, transparent policies, and certified products, Shri Radha Krishna Jewellers is a name you can rely on.