Shipping, Return & Refund Policy
Shri Radha Krishna Jewellers | SRK Jewelry
At Shri Radha Krishna Jewellers (SRK Jewelry), we are dedicated to offering premium jewellery with complete transparency, secure handling, and a customer-first experience. Kindly review our policies to understand our order processing, shipping, returns, exchanges, and refunds.
Order Processing & Fulfilment
Every order at SRK Jewelry undergoes strict quality inspection and careful packaging to ensure you receive jewellery in flawless condition.
Order Processing Timeline
• Orders are typically processed within 24 hours of successful placement.
• During festive periods, peak demand, or special promotions, processing may extend up to 48 hours.
• Once verified, tracking details will be shared via WhatsApp, Email, and SMS.
Product Availability
While we maintain accurate inventory, occasional stock fluctuations may occur.
If an item becomes unavailable:
You may select an alternate design, OR Request a full refund as per our refund policy.
Our Quality Commitment
Processing time allows us to:
Perform thorough product checks Ensure secure protective packaging Maintain transparency in fulfilment
Shipping Policy
Dispatch & Delivery
• Orders are generally dispatched within 24–48 hours after processing.
• Customised or made-to-order jewellery may require additional time.
• Orders containing multiple product types may be shipped separately.
Shipping Charges
• Domestic Shipping (India): Applicable charges at checkout.
• International Shipping: Calculated automatically at checkout.
Complimentary shipping is not applicable on international orders or returns.
Tracking Information
Tracking updates will be provided through:
WhatsApp Email SMS
Custom Duties (International Orders)
Any customs duties, taxes, or import charges are the responsibility of the customer.
Failed Delivery / Re-Shipping
If delivery fails due to:
Incorrect address Non-acceptance
Re-shipping charges will be borne by the customer.
Return & Replacement Policy
Return Eligibility Window
We offer a 7-day return period for eligible products.
Conditions:
Product must be unused & unworn Original tags & packaging intact Invoice included
Non-Returnable Items
For safety, hygiene, and product integrity:
Earrings Customised Jewellery Silver Coins / Bars Spiritual / God Idols Utensils Clearance / Sale Items
(Unless received damaged or defective)
Return Product Condition
Returned items must:
Show no signs of wear Be free from damage Include complete packaging
Damaged / Incorrect Products
Must be reported within 24 hours of delivery.
Requirement:
Clear 360° unboxing video
Claims without valid proof may not be accepted.
International Orders
International purchases are non-returnable & non-refundable
Refund Policy
Upon successful inspection of returned items:
Refund initiated within 48 hours Amount reflects within 5–7 business days (bank dependent)
Shipping charges are non-refundable.
Exchange & Replacement Policy
Exchanges allowed under return eligibility conditions Replacement dispatched after item inspection
Return Procedure
To initiate a return:
Contact SRK Jewelry Support
Share Order Details
Await Approval
Self-ship securely
Share packing video (recommended)
Returns without approval may not be processed.
Special Category Policy – Silver Rakhi
Due to seasonal & hygiene considerations:
No Return / No Refund
Replacement possible ONLY IF:
Reported within 24 hours Valid unboxing video provided
Gift Purchase Policy
Jewellery purchased as gifts:
Eligible for exchange (conditions apply) Refunds restricted unless defective
Personalised gifts:
Strictly non-returnable
Important Customer Guidelines
Empty Parcel / Missing Items
Report within 48 hours with:
Complete unpacking video
Force Majeure
SRK Jewelry shall not be liable for delays caused by:
Natural events Logistics disruptions Regulatory restrictions
Contact Information
Shri Radha Krishna Jewellers | SRK Jewelry
Website: https://srkjewelry.in
WhatsApp: [+91 8272867825]
Email: [support@srkjewelry.in]
We sincerely appreciate your trust in SRK Jewelry, where authenticity, elegance, and customer satisfaction remain our core priorities.